Booking & Refund Policy

1. General Guidelines

• All bookings are subject to the specific cancellation/refund policies of the airlines, hotels, or cab providers.
• SafeMarg acts as an intermediary and does not control third-party service provider policies.
• Refunds are processed only after receiving confirmation/approval from the service provider.

2. Flight Ticket Cancellation & Refunds

🕐 Cancellation Window: Most airlines allow cancellations up to 2–24 hours before departure. No-shows are typically non-refundable.

3. Hotel Booking Cancellation & Refunds

• Free Cancellation: Full refund if within the provider's specified window.
• Partially/Non-refundable: Processed strictly per specific hotel policy.
• No-show/Early Check-out: No refund is applicable unless stated by the hotel.

4. Cab Booking Cancellation & Refunds

Cancellations of cab bookings are subject to the specific provider's terms. Typically, cancellations made up to 24 hours prior to the scheduled pick-up time are eligible for a full refund. Cancellations made within 24 hours of pick-up may incur a fee of up to 100% of the booking value.

5. Refund Process

6. Service Fees & Deductions

SafeMarg may charge a separate service or processing fee on cancellations. This is independent of charges from providers and will be transparently communicated.

8. Special Circumstances

In cases of force majeure, natural disasters, sudden airline cancellations, or government policy changes, the standard cancellation policies may be waived or modified in alignment with the service provider's directives. SafeMarg will endeavor to facilitate the maximum possible refund or credit shell for affected bookings.

9. Dispute Resolution

Any claims, grievances, or disputes relating to cancellations, refunds, or service quality must be submitted in writing to our support desk. SafeMarg will make all reasonable efforts to mediate and resolve the dispute amicably. Any unresolved issues will be subject to exclusive jurisdiction of the competent courts in India.